Assess
- Understand the problem. What prompted the call, and what has already been tried.
- Review the existing environment. What is configured now, rather than what was intended.
- Agree scope and price. In writing, before any access is granted.
Remote IT support for small businesses
Your business IT and Microsoft 365, run properly, without hiring an IT department.
For small businesses with no IT department of their own. We run Microsoft 365 or Google Workspace, staff accounts, email, devices and sign-in security, remotely, as a monthly service.
Just need one fix? Google Workspace, Microsoft 365, Cloudflare DNS, or any other IT problem we can solve remotely.
20+ years in business IT
Senior-level and hands-on
16+ years with Microsoft 365
Email, accounts and devices
IT, web and automation in one team
Email, security, DNS, automation and websites
Dallas-Fort Worth, remote nationwide
The people who assess it do the work
Monthly IT support
Your IT, looked after every month
For small businesses, from a handful of people to a few dozen, with nobody whose job is IT. We work remotely, inside accounts your business owns.
Routine support covers
- Day-to-day administration of Microsoft 365 or Google Workspace.
- New employees set up with an account, email, a license and secure sign-in.
- Leavers closed off the day they go, with their mail and files kept for the business.
- Licenses and subscriptions kept in line with the people who actually use them.
- Troubleshooting when email, sign-in, shared files, computers or phones stop working.
- Account security: two-step sign-in, admin accounts and access reviews.
- A written record of every change.
Quoted separately
- Moving email or files to a new system.
- Cleaning up an inherited or neglected setup.
- Larger projects, such as a device rollout or a new website.
- Microsoft, Google, domain and other subscription fees.
- Anything outside the agreed support. We tell you first, and you approve the price before work begins.
We work remotely and do not make on-site visits. How monthly support is priced
A clear first step
Business Email Setup
Professional email using your business domain, configured with Microsoft 365 or Google Workspace.
- One domain and up to three users.
- New email account setup and domain verification.
- Email routing and SPF, DKIM and initial DMARC records, set up for your provider and domain.
- Two-step sign-in (multifactor authentication) turned on for every user.
- Connection on one supported device per user.
- Sending and receiving tests, and a short handoff.
- Seven days to report and correct any issue caused by our setup.
Good to know
- Microsoft or Google subscriptions and domain fees are separate. You pay them directly to Microsoft, Google or your domain company.
- Moving old email across, account recovery, repairs to an existing system and extra devices are quoted separately.
- You own your accounts and your domain.
- We confirm the job fits this package before you pay and before anything is changed.
What we do
Everything your business runs on
One team for all of it. Pick one service or hand us the lot.
IT, email and security
- Managed and fractional ITYour IT run properly, ongoing or a few hours a month
- Microsoft 365Accounts, licenses, security and tenant cleanup
- Google WorkspaceSet up on your domain, users and mail working
- Email setup and migrationMoved to the right place without losing mail
- Security, identity and devicesMFA, admin access and company devices under control
Websites and more
Start here
Sound familiar?
Most owners live with at least one of these. Each one has a fix.
- BeforeFormer employees may still have accessAfter: access kept accurate as people join and leave
- BeforeEmail is bouncing, missing, or landing in spamAfter: email that arrives where it should
- BeforeDomain verification keeps failingAfter: records added where your domain actually answers
- BeforeMFA exists, but nobody checked it is enforcedAfter: identity and account risk reduced
- BeforeLicenses are paid for but nobody is using themAfter: avoidable licensing cost taken out
- BeforeCompany devices are not properly managedAfter: company devices actually under management
- BeforeNobody has the setup written downAfter: the environment documented
- BeforeThe website is slow, broken or out of dateAfter: a site that works and is easy to update
Want a quick look first? Run the free domain health check
Not sure where to start?
Start with a clear look at your setup
We look at what you already have, whether that is Microsoft 365 or Google Workspace, your email and domain, your computers or your website, and tell you in plain words what to fix first.
- Written findings in plain words
- What to fix first separated out
- A plan in the order to do it
- A walkthrough to go through it together
Scope and price agreed before any access.
On Microsoft 365? The Microsoft 365 Security and Cost Review goes deeper into your accounts and what you pay for.
What we can look at
- Who has access, including people who left
- Two-step sign-in on every account
- Email that bounces or lands in spam
- Your domain and who controls it
- Company computers and phones
- Backups and recovery
- What you pay for licenses and subscriptions
- Your website, its speed and its updates
- Who holds the admin accounts
- What is written down and what is not
How the work runs
Assess, remediate, then manage
The same way for every job, from one mailbox to the whole office. You decide each stage.
Remediate
- Do the approved work. Email, security, DNS, devices, automation or the website, in the agreed order, and nothing outside the scope without asking first.
- Document what changed. So the next person does not start from nothing.
Manage
- Hand it over, or keep running it. We hand everything over documented, or monthly support carries on from there. Both are normal endings.
Your business owns its accounts, its domain, its licenses, its website and its documentation. We hold administrative access to do the work, never ownership of it.
Who you actually deal with
You talk to the administrators who do the work. Not a salesperson first and an unknown junior technician afterwards.
That matters most in the assessment. The people looking at your accounts, DNS or website are the people who will change them, so nothing is lost in a handover.
Our background is in company IT departments and IT support firms: Microsoft 365 for sixteen client businesses at once, sign-in security across many companies, and email and accounts for organizations of up to a thousand people. That experience came from employment before TechTruePoint. It is not TechTruePoint client work.
What we work in every day
- Microsoft 365
- Google Workspace
- Windows and Mac
- Email and domains
- Security and sign-in
- Networking
- Cloudflare
- Automation
- Websites
Client feedback
What clients say
★★★★★
TechTruePoint did a phenomenal job setting up the website. Both user and owner friendly. Prompt, professional, and clear communication from start to finish. Everything works flawlessly. I highly recommend them to anyone needing expert tech help
Talk to someone who has run this before
Tell us what is not working. You get a straight answer, usually within one business day.
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